1. What This Policy Covers

This Anti-Spam Policy applies to all electronic communications sent by or on behalf of X Steel Frame LLC, including:

• Email responses to contact form submissions
• Follow-up business communications
• Marketing or promotional emails sent to business contacts
• Email newsletters or industry updates
• Any other electronic communication originating from info@xsteelframe.com or associated addresses

This policy also addresses how we protect our website’s contact form from abuse by third parties who may attempt to use it to generate spam.

2. CAN-SPAM Act Compliance

X Steel Frame LLC complies fully with the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act of 2003 (15 U.S.C. § 7701 et seq.). Our compliance practices include:

• Accurate Header Information: All emails sent by X Steel Frame LLC accurately identify the sender. We do not use false or misleading “From,” “To,” “Reply-To,” or routing information.
• Honest Subject Lines: Subject lines of our emails are not deceptive. They accurately reflect the content of the message.
• Physical Address Disclosure: All commercial emails include our valid physical mailing address: 7901 4th St N #13458, St. Petersburg, FL 33702, USA.
• Clear Identification of Advertising: Any promotional or marketing email is clearly identified as such.
• Opt-Out Mechanism: All commercial emails include a clear and conspicuous mechanism for recipients to opt out of future marketing communications (see Section 5).
• Prompt Honor of Opt-Outs: We honor all opt-out requests within 10 business days of receipt, and we maintain opt-out lists to ensure we do not re-contact individuals who have unsubscribed.
• No Third-Party Violations: We do not authorize, contract with, or knowingly permit third parties to send email on our behalf in violation of the CAN-SPAM Act.

We also aim to comply with the Canadian Anti-Spam Legislation (CASL) for communications to Canadian recipients, and with GDPR requirements for communications to EEA/UK recipients, including obtaining explicit prior consent where required.

3. How We Collect Email Addresses

X Steel Frame LLC collects email addresses only through the following legitimate, permission-based methods:

• Contact Form Submissions: When a business professional voluntarily submits our website contact form and provides their email address to request information or services.
• Direct Business Communication: When a contact, client, or prospect provides their email address directly to our team via phone, in-person meeting, or direct email.
• Business Card or Professional Exchange: When a business professional shares their contact information with us in a professional context.
• Email Newsletter Subscription: When a person explicitly subscribes to receive X Steel Frame communications through a subscription form.

4. What We Send & When

Transactional / Operational Emails

We may send the following types of transactional emails to anyone who contacts us, without requiring a separate marketing opt-in, as these are directly related to a requested service or inquiry:

• Responses to contact form inquiries
• Follow-up communications regarding a specific inquiry or service request
• Project-related information, updates, and coordination messages
• Invoice, proposal, or contract-related communications
• Responses to support or technical questions

Marketing / Promotional Emails

We may periodically send marketing or promotional emails to business contacts who have submitted an inquiry through our website or have engaged with us professionally, where permitted by applicable law. These may include:

• Updates about X Steel Frame services, capabilities, or industry presence
• Industry news related to cold-formed steel, LGS, or Florida construction market
• Invitations to webinars, events, or industry associations
• Company announcements and partnership updates

Marketing emails are sent in accordance with applicable law and include a clear unsubscribe mechanism (see Section 5). We aim to send only relevant, professionally valuable content and will not bombard our contacts with excessive frequency.

5. Opt-Out & Unsubscribe

You have the right to opt out of receiving marketing communications from X Steel Frame LLC at any time. To do so, you may:

• Click the unsubscribe link included in the footer of any marketing email we send. This will immediately remove you from our marketing list.
• Email us directly at info@xsteelframe.com with “Unsubscribe” in the subject line, specifying the email address you wish to remove.
• Call us at 772-314-4772 and request removal from our marketing communications list.

We will process all opt-out requests within 10 business days. Please note that unsubscribing from marketing communications does not prevent us from sending transactional emails directly related to an active inquiry, project, or service engagement with you.

We maintain a permanent suppression list of opt-out requests. Individuals on this list will not be re-added to marketing communications without their explicit consent.

6. How We Protect Our Contact Form

We take measures to prevent our website contact form from being abused by spammers and automated bots, which protects both our organization and our legitimate users:

• CAPTCHA / Bot Protection: Our contact form may include CAPTCHA or similar mechanisms to prevent automated spam submissions.
• Form Validation: Our forms use server-side and client-side validation to reduce malicious or nonsensical submissions.
• Anti-Spam Plugins: Our WordPress installation uses anti-spam tools to filter automated form submissions and comment spam.
• Rate Limiting: We monitor submission rates and may block IP addresses that exhibit abusive patterns.
• Monitoring: We review form submissions and report abuse to our hosting provider (Namecheap) where necessary.

Submitting our contact form for the purpose of sending unsolicited commercial messages or for any purpose other than a legitimate B2B inquiry constitutes a violation of our Terms & Conditions and may violate applicable laws.

7. Reporting Abuse

If you have received an unsolicited email that appears to come from X Steel Frame LLC but that you did not request, or if you believe someone is misusing our brand name or email addresses to send spam, please notify us immediately at info@xsteelframe.com with the subject line “Spam Report.”

When reporting, please include:

• The full email you received, including headers if possible
• The date and time you received it
• The email address it was sent to

You may also report suspected spam or phishing emails to:

• FTC (Federal Trade Commission): reportfraud.ftc.gov
• FTC Spam: Forward the email to spam@uce.gov

8. Consequences of Spam Abuse

Any individual or entity that uses the X Steel Frame LLC website, contact form, or any associated channel to send unsolicited commercial messages, automated bulk messages, or any other form of spam is in violation of our Terms & Conditions and applicable law, including the CAN-SPAM Act, the Computer Fraud and Abuse Act (CFAA), and applicable Florida statutes.

X Steel Frame LLC reserves the right to:

• Block or blacklist any IP address or email address engaged in spam abuse
• Report violations to the FTC, ISPs, and other relevant authorities
• Pursue civil remedies available under applicable anti-spam laws, which may include statutory damages
• Cooperate with law enforcement investigations related to electronic messaging abuse

9. Contact Us

For any questions about this Anti-Spam Policy, to report a spam issue, or to manage your communication preferences, please contact us: